Frequently Asked Questions
Everything you need to know about your WAHTS experience.
What is the standard shipping time for my order?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery times vary by region: 1-2 business days for the Netherlands, 2-5 days for Europe, and 5-10 business days for the rest of the world.
How do I return or exchange an item?
You can return your items within 14 days of receipt. Products must be in their original condition with all tags attached. Please use our online return portal to generate a shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, iDEAL, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits. Our customer service team is also available for personalized fit advice.
Where are WAHTS products manufactured?
Our collection is designed in Amsterdam and proudly produced in high-quality factories in Portugal. We prioritize sustainable production and craftsmanship to ensure long-lasting luxury garments.
Can I track my shipment?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.